*The information on this page is applicable to orders that are bound for all regions excluding Japan and Taiwan.
Important Notice
- If the region of your account is set to a country or region other than Japan or Taiwan, order payments will be processed in U.S. dollars. Purchases cannot be made in Japanese yen.
- All prices displayed on this website include tax; however, shipping fees will be charged separately upon checkout.
- Additional customs duties may be applicable to your order once it is shipped/received, depending on your country or region of residence.
Accepted Payment Methods
The following payment methods can be used on the Good Smile Company Online Store.
- Credit Card (VISA/MASTERCARD/JCB/AMERICAN EXPRESS/Diners Club)
- PayPal
[Regarding Payment Timing]
- The order amount is charged at the time the item is shipped. Until just before shipment, no charge will be made to your credit card or PayPal account.
- Until shortly before the item is shipped, the order status in your My Account order history will be shown as “Incomplete”. Please rest assured that the status reflected is correct.
[Important Notes]
- Only credit cards that support the authentication service (3D Secure 2.0) can be used (installments not permitted).
- For preorders that exceed a certain amount, payment will be processed at the time of checkout instead of upon shipment. This applies to payment using both PayPal and credit cards.
- Your credit card may be charged to verify its validity if credit card payment is selected. This charge will be cancelled after the settlement is confirmed.
- We do not accept debit cards and prepaid cards.
- We do not accept changes in payment method for orders. Please ensure that details of your order are correct before checking out.
Related FAQ:
Implementation of Personal Authentication Service (3D Secure 2.0)
About Payment Errors
If a payment error occurs, you will be notified via email at the registered email address provided. Please check the details and follow the instructions to correctly process your payment.
If the payment is not complete within the specified time frame, the order will be canceled automatically.
*The deadline for handling payment errors is within one week from the date of receipt of the first payment error notification email.
Common Causes of Payment Error
● The credit card registered is not a card included in the list of accepted credit cards.
● The transaction was rejected by the credit card company for various reasons.
● Your remaining account balance was insufficient.
We are unable to provide you with the exact reason as to why your credit card was rejected. Please contact the credit card company directly for further information.