Update on Paintwork Defect in Selected Products

2025.12.26

Thank you for your continued support of Good Smile Company products.

This is to inform you about the results of our continued investigation of the paintwork defect issue found in certain products, that was initially announced on 11 July 2025 (Fri). Once again we sincerely apologize for the worry and inconvenience this incident has caused.

Past Announcements

Regarding the Remanufacturing of Affected Products
Affected products are currently being remanufactured and are scheduled to begin shipping between spring to early summer 2026. We sincerely apologize for the wait and thank you for your patience.

Cleaning Products with Defects
Internal testing has confirmed that the paint defect can be removed by cleaning with a commercially available oxygen-based bleach. However, since this issue occurs as a result of storage in high-temperature and high-humidity environments, the paint defect may reoccur if the item is stored under similar conditions even after cleaning. The results of our internal testing are follows.

Figures Tested
Products with paint defects spanning a wide area that were successfully cleaned with oxygen-based bleach

Test Conditions and Results
Condition 1: Displayed for 48 hours in a 57°C temperature / 90% humidity environment.

Subject A: Mild relapse of symptoms
Subject B: No relapse observed

Condition 2: Displayed for 48 hours in a 57°C temperature / 70% humidity environment.

Subject A: No relapse observed
Subject B: No relapse observed

If you choose to clean the product yourself, please review the instructions for the cleaning solution carefully and proceed at your own discretion. Should you require any clarifications regarding this issue, please contact the Good Smile Company Customer Support team.

If you are experiencing similar symptoms with other products not listed in this announcement, please contact our customer support team. We will investigate internally and respond to inquiries individually.

We will continue to provide accurate information and strive to improve product quality. If you have any questions or concerns regarding this issue, please contact our Customer Support team.

Good Smile Company Customer Support
https://support.goodsmile.com/hc/en-us

We thank you for your continued support of Good Smile Company products.

Good Smile Company