[Important] Notice Regarding the Discontinuation of Reshipment and Notification of Returned Packages for Overseas Orders

Thank you for your continued support of the Good Smile Company Online Store.

Due to the recent global increase in logistics costs and the growing burden on delivery services, we regret to inform you that we will no longer contact customers or arrange reshipment when orders designated for overseas delivery are returned to our company.

For any packages returned to our company on or after 5 January 2026 (JST), all orders will be canceled without exception, regardless of the reason for return. Customers using our services from outside of Japan are kindly requested to review the following changes carefully.

Affected Packages
All packages returned to our company on or after 5 January 2026 (JST).
*This policy will also apply to orders that have already been placed but not yet shipped, if they are returned on or after the above date.

Changes
If an item is returned to our company due to reasons such as an expired storage period, an incorrect or unknown address, or refusal to pay customs duties, we will not contact you upon completion of the return nor arrange reshipment. All such orders will be canceled without exception.

• Due to system limitations, we are unable to accept requests to reship returned packages.
• Returned items will be discarded or otherwise disposed of after a certain period of time.
• Please be sure to receive your package within the storage period specified by the delivery carrier.
• Even if the package has not yet arrived at our warehouse, the order will be subject to cancellation once the return process has been initiated by the delivery carrier.

Regarding Refunds
Once we have confirmed the return of the item(s), refunds will be processed as follows.

• Refund amount: Total order amount − round-trip shipping costs (initial shipping fee + actual return shipping fee)
• If the actual round-trip shipping costs exceed the order amount, a refund will not be issued.
• We do not send individual notifications upon completion of refunds. Please check the status via your order history.
• As refunds are processed through the payment service provider, it may take approximately one to two months for the funds to be credited.

Request to Customers

• Please refer to the tracking number provided in the shipment confirmation email and monitor the delivery status of your order on your end.
• If your address changes due to relocation or other reasons, please promptly update it via your order history. Please note that address changes cannot be accepted once the shipment date confirmation email has been sent.

Related FAQ: I want to change the shipping address

We apologize for any inconvenience this may cause and kindly ask for your understanding and cooperation as we work to continue improving our services. Thank you for your continued support of our products and we look forward to serving you again.