Thank you for your continued support of the Good Smile Company Online Store.

This is to inform you that it has been discovered that the payment completion email is not being sent to a portion of customers who have completed payment using the convenience store payment method when purchasing from the Good Smile Company Online Store.

We are currently working to resolve this issue, which is expected to take take some time to complete. We sincerely apologize for any inconvenience this may cause and ask for your understanding and patience as we rectify this issue.

The details of the issue can be found below.

Details
Affected Period: 15 January 2025 (Wed) post maintenance - currently ongoing
Affected Customers: A portion of customers who completed payment using the convenience store payment during the above period
Issue: Payment completion email not sent to a portion of customers
*The notice of payment number email is being sent without issue.

Confirming Payment Completion
To check if your payment has been successfully completed, please log in to your Good Smile Company Online Store account and check your order history.

Login Page: https://www.goodsmile.com/en/login

If you require any clarifications regarding this issue, please contact the Good Smile Company Customer Support team.