Notice Regarding Order Details Emails for Orders Placed on the Good Smile Company Online Store

Thank you for your continued support of our products.

We once again deeply apologize for the significant inconvenience and concern caused to our customers by the unauthorized access to the management system of the Good Smile Company Online Store (hereinafter referred to as “the Website”).

As we are currently rebuilding our services, users are currently unable to log in to their accounts and customers are unable to check their order details themselves. We sincerely apologize for not giving sufficient consideration to the inconvenience this has caused.

In response to feedback from our customers, we plan to send individual emails summarizing order details to all customers who currently have unshipped orders.

We are currently preparing to send these emails. We kindly ask for your patience until your email arrives, and that you review its contents once you receive it.
*No action or inquiry is required on your part regarding this matter.

 

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■Who Will Receive an Email
Customers who currently have unshipped orders.
*If you have already contacted us via the inquiry form to request a switch to Cash on Delivery (COD) (Japan only), cancel an order, or close your account, or if you have already closed your account, you may still receive an email due to timing. We kindly ask for your understanding.

■When the Emails Will Be Sent
We expect to finish sending the emails by Saturday, 14th November 2026.

■Where the Emails Will Be Sent
The email address registered to your account.

■Sender Email Address
【shop@goodsmile.jp】
*Please check your email settings again to ensure that emails from the above domain are delivered to your inbox.
*Depending on your email system, emails from the Website may be delivered to your spam or trash folder. We apologize for the inconvenience, but kindly ask that you also check these folders.

[Important] Information on Receiving Emails from the Good Smile Company Online Store

 

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Beware of Impersonation Emails
Our emails will never ask you to enter your credit card information, password, or other personal information. If you receive a suspicious email, please delete it without opening any links it contains.

If You Do Not Receive an Email
If you have not received an email by Sunday, 15th November 2026, please contact our Customer Support team using the inquiry form below.

Good Smile Company Customer Support
Inquiry Form
https://support.goodsmile.com/hc/en-us/requests/new?ticket_form_id=19619617647257

*As we are currently receiving a large volume of inquiries, please understand that it may take some time for us to respond. Inquiries will be responded to in order. Thank you for your patience.

We once again apologize for the significant inconvenience and disruption this has caused our customers, and sincerely ask for your understanding and cooperation.