Notice and Apology Regarding Racing Miku: 2026 Ver. Neck Towel Key Visual Side

Thank you for your continued support of Good Smile Company products.

The design for the following product sold at the Hatsune Miku "Magical Mirai 2026" HAMAMATSU event from 24th July 2026 (Fri) through 26th July 2026 (Sun) was found to have been different from that which was previously revealed on the event page and social media.

We sincerely apologize for any inconvenience this has caused our customers.

Affected Product
GOODSMILE RACING
Racing Miku: 2026 Ver. Neck Towel Key Visual Side

Details
*Please see the images below for details.

Left: Actual Design / Right: Design Revealed When Originally Announced

 

Support Provided
We will be accepting returns and providing refunds to customers who would like to return this product.

Please contact our customer support team via the "Defects, missing parts or other product-related inquiry" form. Further instructions on how to proceed with your return will be provided in our reply.

Applying for a Return/Refund
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page.
③ Select "Defects, missing parts or other product-related inquiry" from the drop-down menu.
④ Fill in all required fields and submit the request.
⑤ Be sure to upload a photo of your receipt and a photo of the product in question when submitting your request.

Application Deadline:
The end of August 2027

Once again, we sincerely apologize for any inconvenience caused.
We will be strengthening our internal checking procedures to prevent mistakes like this in the future.