Notice and Apology Regarding Error in Face Parts for figma Geralt

Thank you for your continued support of Good Smile Company products.

This is to inform you that an error was discovered in the specifications for the following product, which was released in June 2026. We apologize for any inconvenience caused and hope for your understanding in this matter.

Affected Product
Good Smile Company
figma Geralt

Details
The paintwork of the beard was found to be incomplete. Please refer to the following images for further details.
 

Left: Error / Right: Correction  

Support Provided

For Customers who Purchased on the Good Smile Company Online Store:
Corrected head parts will be sent to customers who wish to apply for them. Please contact our customer support team with your order number if you would like to request for a corrected part.

For Customers who Purchased at Other Stores:
Replacement head parts will be packaged with the product and shipped. As such, shipping for this product will be delayed from the original scheduled shipping date. The product is currently scheduled to be shipped gradually from October 2026.

If the delivered product does not include a replacement head part, please contact our customer support team for assistance.

Replacement Part Application Period
July 2026 to July 2028

Applicable Face Part Shipping Period
From mid-October 2026

Requesting for Support
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page
③ Select "Defects, missing parts or other product-related inquiry" from the drop-down menu.
④ Fill in all required fields and submit the request.

Once again, we sincerely apologize for any inconvenience caused due to this issue and will be strengthening our internal checking procedures to prevent mistakes like this in the future.