Notice and Apology for Missing Bonus Digital Items Included With Good Smile Company Nendoroid Wilson

Thank you for your continued support of Good Smile Company products.

This is to inform you that the download code for the Good Smile Company Online Store bonus included with the product listed below, which was released in June 2026, was found to be incomplete.

We sincerely apologize for the inconvenience and trouble this may have caused.

Affected Product
Good Smile Arts Shanghai
Nendoroid Wilson

Details
It was announced that the Good Smile Company Bonus would include three in-game digital unlocks (Arc Welded Boat / Arc Welded Mast / Arc Welded Helm). However, only one code (Arc Welded Helm) was included with the actual product.

Support Provided
Beginning July 2026, the two missing codes (Arc Welded Boat/Arc Welded Mast) will be sent to customers whose orders have already been shipped via the email address registered to their Good Smile Company Online Store accounts.
*No action is required on your part.

If you do not receive your codes by early August, please contact our customer support team using the information below.

Additionally, if you purchase this product in-stock in the future, we kindly ask that you contact Customer Support following the steps below to inform them of your purchase. We will provide further details regarding our response at that time.

How to Contact Us Regarding This Matter
① Visit the Good Smile Company Customer Support website:
https://support.goodsmile.com/hc/en-us
② Click “Submit a request” at the top right of the page
③ Select “Defects, missing parts or other product-related inquiry” from the drop-down list.
④ Fill in all required fields.
⑤ Remember to include your order number when submitting your inquiry.

Once again, we apologize for the inconvenience caused to customers who preordered the affected product. We will be strengthening our internal checking procedures to prevent mistakes like this in the future.