Important Announcement Regarding Resale Activity of Reproduced and Replacement Items

Thank you for your continued support of Good Smile Company products.

We have recently confirmed instances of resale activity overseas involving certain reproduced items that are currently being shipped.

Replacement items and reproduced products are provided to customers who have experienced inconvenience due to product defects, and are intended solely for personal use. Any use for commercial purposes is contrary to this intent. Accordingly, the resale or redistribution of such items to third parties is strictly prohibited.

In the event that resale activity is discovered on social media, auction sites, or similar platforms, we will take strict and appropriate measures as necessary. Please note that we may also decline to provide future support to individuals found to be engaged in such activities.

Additionally, in cases where actions are deemed to have a significant impact on our rights or business operations, we will coordinate with platform operators and take appropriate action, including requests for removal and the consideration of legal measures.

Please also be advised that products purchased through unauthorized channels are not eligible for quality assurance or customer support.

Inquiries Regarding this Issue
For inquiries regarding this matter or to report information related to resale activities, please contact our customer support team via the web form below. If you become aware of any such activity, we kindly ask that you notify us via the following method.

Contact Information
Good Smile Company Customer Support
Contact form: https://support.goodsmile.com/hc/en-us

To maintain an environment in which our customers can use our services with peace of mind, we sincerely appreciate your understanding and cooperation.