(Important) Notice Regarding the Temporary Suspension of Affected Regions' Deliveries and Acceptance of New Orders Due to Current Situation in the Middle East

Thank you for your continued support of the Good Smile Company Online Store.

We regret to inform you that due to the current situation in the Middle East region, deliveries to affected regions have become difficult as a result of flight suspensions and significant reductions in air cargo services. As such, shipments to these regions will be temporarily placed on hold, and the acceptance of new orders will also be suspended until further notice.

Affected Regions

• United Arab Emirates
• Egypt
• Oman
• Qatar
• Kuwait
• Saudi Arabia
• Bahrain
• Jordan

Regarding Pending Shipments
Packages will be stored at our warehouse during the suspension for the time periods listed below. We will resume shipping once the situation improves and delivery becomes possible.

• Preorders: Up to 3 months from the scheduled shipping date
• In-stock items: Up to 3 months from the order date

We regret to inform you that if we are unable to establish a shipment timeline even after the above period has passed, affected orders will unfortunately be canceled and a refund will be issued.

For Customers Who Wish to Cancel their Orders Immediately
If you wish to cancel your order at this time, please contact our Customer Support team with your order number.

Regarding the Suspension of New Orders
We will temporarily suspend the acceptance of new orders for customers in the affected regions.

Suspension period: Until carrier deliveries resume
*A notice will be published once order acceptance resumes.

Customers residing in affected regions will not be able to purchase items on our online store during the applicable period. A "500 Server Error" message will be displayed when you proceed to the purchase screen even for products that can be added to your cart.

Important Information

• This suspension is applicable only to the Good Smile Company Online Store. If you have placed an order through one of our distributors, please contact the respective distributor for more information or clarification.
• The affected regions are determined based on the operational status and transportation restrictions of each shipping carrier.
• Please note that handling may vary by region depending on the details of your order, shipment status, and delivery route.
• May be subject to change due to future changes in shipping conditions.

Inquiries Regarding this Issue
Good Smile Company Customer Support
https://support.goodsmile.com/hc/en-us/requests/new?ticket_form_id=19619617647257

We apologize for any inconvenience this may cause and appreciate your understanding and patience.