Notice and Apology Regarding Error in Distribution Channels listed for Claynel Products

Thank you for your continued support of Good Smile Company products.

This is to inform you that an error was discovered in the domestic distribution channels information for the following product.

We sincerely apologize for any inconvenience this has caused and hope for your understanding in this matter. We will be strengthening our internal checking procedures to prevent mistakes like this in the future.

Affected Product
Claynel
Formidable: Sweet Time Ver. 1/6 Scale Figure (scheduled to release in March 2026)
Owari Anime Expo 2024 Ver. 1/7 Scale Figure (scheduled to release in August 2026)

Correction
Before: Listed as available for preorder exclusively on the Good Smile Company Online Store
After: Available for preorder on the Good Smile Company Online Store
*The product is available for purchase on certain other platforms and shops.

Cause of Error
Since sales through our distribution channels were conducted only via the Good Smile Company Online Store, the product was announced with wording that could have led to the misunderstanding that it was exclusive to our site.

Support Provided
Customers who wish to cancel their orders for the abovementioned product may do so.
If you wish to cancel your order, please contact our customer support team by Thursday, 11 February 2026.

Cancelling Your Order
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page
③ Select "Inquiry about pre-order, payment or shipment" from the drop-down list.
④ Fill in all required fields and indicate your request for a return/refund.

Once again we apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our internal checking procedures to prevent errors like this in the future.