Important Notice Regarding Delay and Temporary Suspension of Postal Services (EMS) to Canada

Thank you for your continued support of the Good Smile Company Online Store.

This is to inform you that due to the postal service strike occurring in Canada, postal services (EMS) to Canada via the Japan Post Service are temporarily suspended.

Thus, products ordered from the Good Smile Company Online Store bound for Canada may be impacted as below.

Impact

• Delay of released products
• Delay of released product returns to Japan
• Temporary suspension of new shipments to Canada

*Updated 1st December 2025:
We have resumed shipping products to Canada. Orders will be delivered sequentially.

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Support Provided
In order to minimize the impact on customers, the following actions will be taken:

■ Orders not yet ready for shipping
In the event of a prolonged strike, products may be sent using alternative transportation methods. Further information will be provided once details have been finalized.

■ Orders already shipped
If for any reason you do not receive your package and it is returned to us, we will hold it for you and consider reshipping options. The decision whether to reship by EMS or use a different shipping method will be made based on the strike situation in Canada. We ask for your patience as we work to navigate the issue.

 

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We apologize for any inconvenience this may cause and appreciate your understanding and patience on the matter.

Please note that we will not be able to accept cancellations of orders arising from this incident. Thank you for your understanding.

For Inquiries Pertaining to this Issue
Good Smile Company Customer Support
https://support.goodsmile.com/hc/en-us

We look forward to your continued patronage.